Frequently Asked Questions
What's included with this service?
- Camera placement consultation
- Mounting customer-supplied cameras
- Running cables from cameras to customer-supplied monitor or recording device
- Configuration and tutorial for system use
- Wiping the device/s and work area with spray sanitizer or disinfecting wipes
Do I have to provide any equipment for installation?
Yes, you have to provide the power strip, recording device, and adequate power sockets in close proximity to the DVR position.
What can I expect from this service?
You can expect a single installer who is able to service a home up to two stories in height using a standard two-section ladder for access to the camera mounting positions. The pro will run and conceal the video cables you supply between the camera and the DVR unit. The camera will require a local power socket and final camera mounting position will be governed by available viewing angles and safe ladder access. A final assessment of camera images will be carried out to confirm that the system is operational following the installation and the pro will show you how to use your new system. Remote viewing setup is not included in the price of this service.
Will the technician be responsible for civil works while installing my CCTV cameras?
No, your pro will not be responsible for doing any kind of civil works (wall cutting, wall repairs, etc.)
What should I do after my service is done?
Please ask your provider to test the installed CCTV cameras before leaving your premises.
What should I do if I want to increase the scope of my service or add additional spare parts or materials?
If you need to change the scope of work or add extra materials/parts to fulfill your request, please discuss the changes and the additional amount required with the service provider. Pay them the additional amount in person after the service is completed. The Happiness Guarantee program only applies to services that are booked and paid in full on Amazon.ae.
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All of our providers are:
Invited We only invite providers who have a strong track record of service quality. We screen through a combination of media searches, online interviews, and reference checks.
Vetted We require comprehensive business background checks and any pro travelling into your home to pass a criminal background check.
Licensed and insured We require pros to maintain any required trade licenses and insurance information on file with us.
Proven Performers Providers must meet ongoing performance targets including responsiveness, quality, and ratings.
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