A lovely read for a rainy Sunday or on a plane (one day... again). Softening the Edge is just what the world needs now.
It's a personal story about how leading with empathy can truly change trajectory - in both a people and business sense. Throughout, the human science and history behind empathy grounds the premise that we need empathetic leadership - and we need it now. This is backed with evidence of the business benefits of acting with empathy.
Most managers and business leaders are, at best, trained on their discipline - finance, operations, sales... but never trained on people. Never trained on how to truly lead and motivate people (hint: it begins with understanding them). This, Softening the Edge, should be required reading for anyone role responsible for leading people.