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Western Digital WD Red 10TB NAS Hard Drive - 5400 RPM Class, SATA 6 Gb/s, 256 MB Cache, 3.5" - WD100EFAX
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- Specifically designed for use in NAS systems with up to 8 bays
- Supports up to 180 TB/yr workload rate* |*Workload Rate is defined as the amount of user data transferred to or from the hard drive. Workload Rate is annualized (TB transferred times (8760 / recorded power-on hours)). Workload Rate will vary depending on your hardware and software components and configurations
- NASware firmware for compatibility
- Small and home office NAS systems in a 24/7 environment
- 3-year manufacturer's limited warranty
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WD Red is the only hard drive for NAS systems that have 1-8 drive bays. The drives are designed and extensively tested for compatibility in the unique 24x7 operating environment and demanding system requirements of home and small office NAS.
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Most helpful customer reviews on Amazon.com
Sixteen months later one of the drives started failing by showing multiple I/O errors and bad sectors. Well, I thought, this happens, the WD website shows that my drive is still covered for another couple of years, I will just get a replacement. I contacted WD customer support hoping to get a new drive under warranty. Nope. They requested my Amazon invoice and after looking at it replied by saying that since I got this drive from a third party seller, it should be covered by seller's warranty and they are denying manufacturers coverage. Hardware does fail and there is nothing unusual about it, but denying warranty for such a reason is simply ridiculous.
Credits to Amazon's spectacular customer service - they helped me to resolve this issue quickly and to my complete satisfaction. Needless to say that I will not be buying WD drives ever again.
So WD has burned the bridge here on the Red drives. I'll just do what the big guys do and buy the cheapest drive I can get and build my redundancy into the system. Back to yanking Seagates out of enclosures....
stated 5 year warranty.
I ordered 2 of these. Came from a 3rd party seller and when I registered the drives with Western Digital, I only got 30 days of Warranty!! So much for those 5yrs.
At least the drives did not come dead. I will update this when and if the drives die.
UPDATE: After a long back-and-forth I was finally sent a brand new drive which functions fine now. Upgraded from 1 to 3 stars.
ORIGINAL Which is worse? A hard drive with a 5-year warranty that dies after 33 DAYS, or the company that makes them --in this case Western Digital --
responding unreasonably with rigid rules that are far from appropriate. From my point of view, for a business, the purchase of the hard drive is not just the sheet metal and magnetic discs needed to put them together, it is the company backing the drive, ensuring its reliability. To be fair, I have owned 3 "Red" drives used previously for three years without a problem. This specific purchase was for 4 drives to be used in a Synology DS918+ NAS. I moved up to these "Pro" drives because I was concerned with the period AFTER 3 years, not the first month!
The drives installed easily, seemed (on the outside) to be constructed well and were packaged appropriately for shipment. Yesterday, the NAS reflected significant degradation in one of these 4 drives, to the point of not being usable. I figured even good companies have a few buggy drives so I went to the WD website, which was buggy in and of itself and incapable of processing an RMA.
So then I called the company this morning. I was informed that I could ship the drive back to them (AT MY EXPENSE) and they would ship me another drive ("re-certified") upon receipt. 10-15 business days (that's two-three weeks, folks). The alternative was I could get premium service, if I gave them my credit card number:They would reserve the full retail price of the drive on my card, ship me a NEW drive now, and release the amount on hold when they got the drive back. Again, shipping on my dime. When I pointed out that it was 33 days (the drive had itself only actually been at work for about three weeks), they said that they would escalate the case, and try to get free shipping, but that if I wanted a NEW drive, they would still need my credit card...even though I explained to them that I was happy to return the drive and wait for them to get it before shipping me the new drive (I bought another drive as a standby for the NAS). They said they would escalate and see. That was about 12 hours ago...still waiting to see.
As a business person, I rely on machines...but more importantly I rely on the good faith of the companies producing those machines. When the machine fails -- which happens -- I expect the company to back them up, and do what is right. Right now, I can't even get a straight answer from WD. As some in Washington are known to say "SAD!!!"
Two stars in respect of the WD drives that have worked for me in the past.