Why has Souq.com transitioned to Amazon.ae?

Today marks a proud day for Souq and Amazon, a day that we have been working towards since the two companies came together in 2017. Amazon.ae brings together Souq’s local know-how and Amazon’s global expertise, something we believe will be of significant benefit to UAE customers. Our combined team in the region has grown to over 3,600 employees. Each and every one of us are thrilled to invite UAE customers to join us on this journey, where we will continue to grow our product range, ensure great prices, and provide a convenient and safe shopping experience.

What is my new shopping experience on Amazon.ae?

You can shop on Amazon.ae by using the Amazon App or by visiting the new website. Both the app and the website offer a fast and rich browsing experience, accurate search results, trusted product reviews, personalized recommendations and simple order management.

Localized for an effortless experience, you can search for your favorite products and pay in AED using local and international credit cards or cash on delivery (COD). For the first time ever at Amazon, Arabic language has been introduced to both the mobile app and the website to cater to customers who prefer shopping in Arabic.

You can continue to enjoy free next day delivery on orders above AED 100 as well as paid same day delivery to select areas in the UAE. Amazon’s global expertise in logistics will provide accurate delivery and shipment tracking, and we will keep investing in ways that improve your delivery experience.

Can I access and manage my Souq orders using my Amazon.ae account?

Yes, you can access your Souq orders by visiting the Your Account page and selecting Your Orders. If any of your Souq orders are still within the return window, you can initiate a return request on this page. You will receive your refund within 7 business days from the time we receive and validate your returned item(s). The amount will be refunded to your original method of payment if you used an electronic payment method. Click here for more information.

Will the payment methods and addresses associated with my Souq account be available on Amazon.ae?

For your convenience, any active payment method or address you used on Souq in the last year has automatically been associated with your Amazon.ae account. Further details can be found on Your Account page. If your details have not been automatically transferred, you can enter your payment and address information on Your Account page. You can also enter this information while placing an order on Amazon.ae.

What will happen to the account balance I had on Souq?

If you have an outstanding balance associated with your Souq account, you can withdraw it to your bank account on Amazon.ae by visiting Your Account page and selecting Your Orders. If you are not able to access your account balance on Amazon.ae, you can access it directly on Souq by clicking here. Click here for more information.

Can I still submit a warranty claim for an item I purchased on Souq?

Yes, you can submit a warranty claim for orders placed on Souq by visiting the Your Account page and selecting Your Orders. You can continue to submit a warranty claim on Souq by clicking here.

Can I use the same email address and password that I used on Souq to sign in to Amazon.ae?

Yes, you can continue to use the same login information to sign in to your Amazon.ae account. If you have an existing account on Amazon with the same email address associated with your Souq account, please use your Amazon password instead of your Souq password to sign in.