How Amazon prioritizes health and safety while fulfiling customer orders in the Middle East
We are committed to the health and safety of our associates, delivery partners, employees, and customers. Now more than ever, Amazon's fulfillment and delivery networks play a valuable role in serving customers. In these unprecedented times, we remain committed to the health and safety of our employees, partners, and the customers we serve. "We're providing a vital service to people everywhere, especially to those, like the elderly, who are most vulnerable. People are depending on us," Amazon CEO and founder Jeff Bezos said in a recent email to all employees. We have adjusted our practices within our buildings through physical modifications, virtual processes, and new format internal communications. With guidance from local health authorities and the World Health Organization (WHO), we've implemented a series of preventative health measures at our sites around the world to help keep our employees, partners, and customers safe.
Amazon fulfilment centers and delivery stations
Given the uncertainty surrounding COVID-19, we are committed to continue making adjustments to our business as we learn more. We have increased the frequency and intensity of cleaning at all sites in Egypt, Saudi Arabia and the United Arab Emirates, including regular sanitization of door handles, handrails, touch screens, scanners, and other frequently touched areas. We're also requiring associates to clean and disinfect their work stations regularly. We've adjusted our practices so that our fulfilment center associates can maintain a safer two meter distance from co-workers. This includes rearranging the lay outs of our fulfillment center and delivery stations. Business-essential information is shared via white boards near main areas and through conversations with managers or HR team members. We've staggered shift start times and break times, spread out tables in the break rooms on site, and suspended exit screening to ensure ease of movement near main entrances. We've shifted training so we don’t have associates gathering in one spot, we’ve adjusted our hiring process to encourage social distancing, and we've paused access to our buildings for non-essential visitors. We are continuing to consult with health authorities and medical experts, ensuring comprehensive plans are in place to cover the range of COVID-19 related scenarios that could arise.
Employee communications include requirements that everyone wash their hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, and after blowing their nose, coughing, or sneezing. If soap and water are not readily accessible, alcohol-based hand sanitizer stations are easily accessible throughout our buildings. We're working with associates at our fulfilment centers and delivery stations so they can stay connected with family, and to this end have enabled a new process to bring phones into our facilities for those who need to be in contact with their families or childcare providers. We are continually reviewing our practices and looking for further steps that can be taken to better protect our associates. We are actively encouraging our associates to raise any ideas or feedback they may have about our actions and workplace. If any employee feels unwell, they must stay home and call their healthcare provider. All Amazon employees diagnosed with COVID-19 or placed into quarantine will receive up to two weeks of paid time off, so they can get healthy without worrying about lost income. We've also provided a detailed list of procedures for our network of delivery partners that are focused on their health and safety, and that of our customers.
Safe deliveries and returns
Amazon has implemented a number of measures to ensure safe deliveries and return pick-ups to and from customers. These include deliveries that can be left unattended, deliveries placed on the doorstep with associates maintaining a safe distance, and removing requirements for customer signatures at the time of delivery. Similar measures are implemented and followed for return pick-ups.
Customers can use ePay methods for contactless deliveries.