Amazon Locker Frequently Asked Questions

1. What are Amazon Lockers?

Amazon Lockers are secure, self-service kiosks where you can pick up Amazon parcels at a time and place that is convenient for you.

2. How do I use a Locker?

To use an Amazon Locker simply find a convenient Locker and add it to your Amazon address book. Then, during checkout, select the Locker as your delivery address. Once your parcel has been delivered, we will email you a unique 6 digit code. Simply visit your selected Locker and enter the code on the Locker's touchscreen, then collect your parcel after the Locker's door opens.

3. How much does using an Amazon Locker cost?

Amazon Locker has no additional charge for Amazon Prime members. If you are not an Amazon Prime member, there will be no additional fees to benefit from Amazon Hub service but you will be charged the regular 10 AED for standard and 14 AED for expedited delivery. If you spend more than 100 AED on eligible items, you will qualify for FREE standard delivery.

4. How long do I have to pick up my parcel?

You have 3 calendar days to pick up your parcel. If you are not able to collect your parcel within this time-frame, it will be returned for a refund.

5. What kind of items can be delivered to an Amazon Locker?

Items dispatched by Amazon are eligible for delivery to an Amazon Locker. This includes Marketplace items that are fulfilled by Amazon (usually items from Amazon Merchants or Warehouse Deals). Currently, Lockers can accept parcels up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg.

6. What kind of items can not be delivered to an Amazon Locker?

Items sold by third-party sellers, age restricted and hazardous material items are not eligible for delivery to an Amazon Locker.

7. Can I return an item to an Amazon Locker?

No, currently it is not possible to return your Amazon parcels using an Amazon Locker.