FAQ's

Offer related terms of Exclusive early access for Prime members can be found HERE
  1. What is the offer?

Get up to 15% instant bank discount with an eligible FAB credit and/or debit card (each a "Card") if you are an Amazon.ae customer (including Prime members) shopping on Amazon.ae from the 12th to 15th of April 2021. Valid on purchase of selected products on Amazon.ae. FAB Islamic credit and debit cards and corporate and business debit and credit cards are not eligible for this Offer.

  1. How can I participate in this offer?

Just go through the normal shopping process. On the payment page, please select your FAB saved Card or enter a new FAB Card, enter the CVV code, click on use this payment method and enter claim code FAB15 if you are an Amazon.ae customer (including Prime members) shopping with your Card between 12th to 15th of April 2021.

  1. Is there a minimum transaction amount required to avail the offer?

No minimum transaction amount is required to participate in the offer.

  1. What is the maximum discount that I can avail?

The maximum discount per Card and per Amazon customer account across the Amazon.ae website and/or app is AED 75.

  1. What if I cancel/return the product?

If an order is cancelled or a refund request issued, only the net amount paid by the cardholder will be refunded. No refund will be issued in respect of the discount. Link to refund and return.

  1. Can I avail discount on card payment for cash on delivery order?

Cash on delivery transactions are not included in this Offer.

  1. Are all the products eligible for the offer?

All the products available on Amazon.ae are eligible for the discount except Amazon Global Store products shipped from and sold by Amazon US and Amazon UK, Amazon Home Services, Helpbit and Amazon Gift Cards and Baby Food.

Offer Terms and Conditions

  1. This "Offer" is provided to you by Souq.com FZ LLC ("Amazon") and made available on the website amazon.ae and the mobile site and mobile application thereof (collectively, "Amazon.ae").

  2. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.ae Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.ae. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms prevail for the purposes of this Offer.

  3. Each customer holding an eligible credit and/or debit card issued by First Abu Dhabi Bank PJSC (“FAB”) (each a "Card") may participate in the Offer (each a "Cardholder"). FAB Islamic credit and debit cards and corporate and business debit and credit cards are not eligible for this Offer.

  4. The offer is valid from the 12th to 15th of April , 2021 (inclusive) (the "Offer Period") for all amazon.ae customers (including Prime members).

  5. If a Cardholder (including a Prime member) purchases an Eligible Product on amazon.ae using a Card between the 12th to 15th of April , 2021 (inclusive), such Cardholder will get up to 15% (fifteen percent) discount on the total amount of the transaction, excluding any taxes, duties or shipping fees by using the code FAB15.

  6. In the case of use of multiple Cards through one Amazon.ae customer account, only the first Card used during the Offer Period will be considered for this Offer. In the case of use of the same Card on multiple Amazon customer accounts, only the first account using the Card during the Offer Period will be considered for this Offer.

  7. The maximum discount per Card and per Amazon.ae customer account across the Amazon.ae website and/or app is AED 75.

  8. This Offer is only valid on products sold by Amazon or its third party sellers on Amazon.ae ("Eligible Products"). Amazon Gift Cards, Amazon Global Store products shipped from and sold by Amazon US and Amazon UK, Amazon Home Services and/or Helpbit and Baby Food are excluded from this Offer.

  9. Cardholders are not bound in any way to participate in this Offer.

  10. No minimum transaction amount is required to participate in the Offer.

  11. Each Cardholder may avail the discount on multiple transactions, provided that the maximum discount across all transactions does not exceed AED 75. The Offer is not applicable to payments made by customers using the cash on delivery payment method.

  12. If an order is cancelled or a refund request issued, only the net amount paid by the Cardholder will be refunded. No refund will be issued in respect of the discount.

  13. Under no circumstance will the benefit being offered under this Offer be settled with cash in lieu by Amazon.

  14. Amazon may disqualify any Cardholder from participating in this Offer if the Cardholder is deemed to be engaged in any fraudulent activity in connection with this Offer.

  15. Amazon reserves the right at any time to amend, add, remove and/or modify (in whole or part) any of the terms and conditions of these Offer Terms. Amazon can replace this Offer by another offer, whether similar to this Offer or not, or to withdraw it altogether. Amazon's decision in this regard shall be final.

  16. Nothing in these Offer Terms amounts to a commitment by Amazon to conduct further, similar or other offers.

  17. Any Cardholder participating in this Offer will be deemed to have accepted these Offer Terms.