FAQ's

  1. What are the offers available for Amazon White Friday Sale 2021?
Mastercard – Prime Exclusive:

Get up to 15% instant bank discount on eligible products with your Mastercard credit and/or debit card if you are a Prime member shopping on Amazon.ae on the 21st of November 2021. Get up to 10% instant bank discount on eligible products with your Mastercard credit and/or debit card if you are a Prime member shopping on Amazon.ae from the 22 – 25th of November 2021. This offer (the “MC Offer”) is valid for Mastercard credit and debit cards of any UAE based issuing bank (each a "MC Card").

Emirates NBD, Emirates Islamic and Liv – All customers:

Get up to 15% instant bank discount on eligible products with your Emirates NBD, Emirates Islamic or Liv credit and/or debit card if you are an Amazon.ae customer shopping on Amazon.ae from the 26 – 29th of November 2021. The Emirates NBD and LIV card offer (the “ENBD Offer”) is valid for both Mastercard and Visa debit and/or credit cards issued by Emirates NBD and Liv banks (each an "ENBD Card"). The Emirates Islamic Bank (the “EIB Offer”) is valid for both Mastercard and Visa debit and/or credit cards issued by Emirates Islamic Bank (each an “EIB Card”) The MC Offer, ENBD Offer, and EIB Offer are collectively referred to as “Offers” and each an “Offer” and MC Cards and ENBD Cards are collectively referred to as “Cards” and each a “Card”.

  1. How can I participate in this offer?

You can redeem the Offer as follows:

  1. On the product page, prior to placing the product in your cart, click ‘redeem’ on the displayed drop-down offer(s). This will apply the discount(s) to your product. This must be done on each eligible product individually; or

  2. On the payment page, select your saved or enter your new MC Card, ENBD Card or EIB Card, enter the CVV code, and click on use this payment method. If you have not redeemed the offer on the product page(s), enter the applicable code in the promo window displayed to avail the relevant Offer.

Either option will allow you to enjoy these Offer(s) during the respective eligibility periods if you hold an eligible Card.

Note: If you already redeemed the Offer on the product page, please check your cart to confirm that the discount has been applied. Applying the claim code in addition to ‘redeeming’ the offer on the product page(s) will trigger an error message.

  1. What are the offer dates, details, and promo codes for each Offer?
Prime Exclusive:

21st November: MC Card holders who are Prime members can avail the MC Offer using code PRIME15 to enjoy up to 15% off with a maximum discount of AED 50. 22-25th November: MC Card holders who are Prime members can avail the MC Offer using code MC10 to enjoy up to 10% off with a maximum discount of AED 50.

All-Customers:

26-29th November: ENBD Card holders can avail the ENBD Offer using code ENBD15 to enjoy up to 15% off with a maximum discount of AED 75.

26-29th November: EIB Card holders can avail the EIB Offer using code EIB15 to enjoy up to 15% off with a maximum discount of AED 75.

  1. Is there a minimum transaction amount required to avail the offer?

Minimum transaction amount of AED 100 is required to participate in each of the Offers.

  1. What is the maximum discount that I can avail?

The maximum discount per Card and per Amazon customer account across the Amazon.ae website and/or app is AED 50 for the MC Offer and/or AED 75 for the ENBD Offer and EIB Offer.

  1. What if I cancel/return the product?

If an order is cancelled or a refund request issued, only the net amount paid by the cardholder will be refunded. No refund will be issued in respect of the discount. Link to refund and return.

  1. Can I avail discount on card payment for cash on delivery order?

Cash on delivery transactions are not included in this Offer.

  1. Are all the products eligible for the offer?

The Offers are not valid on Amazon Global Store products shipped from and sold by Amazon US and Amazon UK, Amazon Home Services, Helpbit, Amazon Gift Cards or Baby Food.

Offer Terms and Conditions

  1. This "Offer" is provided to you by Souq.com FZ LLC ("Amazon") and made available on the website amazon.ae and the mobile site and mobile application thereof (collectively, "Amazon.ae").
  2. These Offer terms and conditions ("Offer Terms") are in addition to the Amazon.ae Conditions of Use & Sale and Privacy Notice to which you agree to by using Amazon.ae. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms prevail for the purposes of this Offer.
  3. Each Prime member holding an eligible credit and/or debit card issued by Mastercard (each an "MC Card") (each a "MC Cardholder") may participate in the MC Offer (as defined below), each customer holding an eligible credit and/or debit card issued by ENBD (comprising Emirates NBD and Liv) (each an “ENBD Card”) (each an "ENBD Cardholder") may participate in the ENBD Offer (as defined below), and each customer holding an eligible credit and/or debit card issued by Emirates Islamic Bank (each an “EIB Card”) (each an "EIB Cardholder") may participate in the EIB Offer (as defined below). MC Cards, ENBD Cards, and EIB Cards are collectively “Cards” and each a “Card”. The MC Offer, the ENBD Offer and the EIB Offer are collectively “Offers” and each an “Offer”.
  4. The MC Offer is valid on the 21st of November, 2021 with code PRIME15 for Prime members only and from 22nd to 25th of November, 2021 (inclusive) for Prime members only with code MC10.
  5. The ENBD Offer and the EIB Offer are valid from the 26th to 29th of November, 2021 (inclusive) for all amazon.ae customers (including Prime members).
  6. If a Prime member who is a MC Card holder purchases an Eligible Product on amazon.ae using an MC Card on the 21st of November, 2021 such MC Card holder will get up to 15% (fifteen percent) discount on the total amount of the transaction, excluding any taxes, duties or shipping fees, by using the code PRIME15, and if a Prime member who is an MC Cardholder purchases an Eligible Product on amazon.ae using a MC Card between the 22nd – 25th of November, 2021 (inclusive), such MC Cardholder will get up to 10% (ten percent) discount on the total amount of the transaction, excluding any taxes, duties or shipping fees by using the code MC10, (the “MC Offer”).
  7. If an ENBD Cardholder (including a Prime member) purchases an Eligible Product on amazon.ae using an ENBD Card between the 26th – 29th of November, 2021 (inclusive), such ENBD Cardholder will get up to 15% (fifteen percent) discount on the total amount of the transaction, excluding any taxes, duties or shipping fees by using the code ENBD15 (the “ENDB Offer”).
  8. If an EIB Cardholder (including a Prime member) purchases an Eligible Product on amazon.ae using an EIB Card between the 26th – 29th of November, 2021 (inclusive), such EIB Cardholder will get up to 15% (fifteen percent) discount on the total amount of the transaction, excluding any taxes, duties or shipping fees by using the code EIB15 (the “EIB Offer”).
  9. In the case of use of multiple Cards through one Amazon.ae customer account, only the first Card used during the relevant Offer eligibility period will be considered for the relevant Offer. In the case of use of the same Card on multiple Amazon customer accounts, only the first account using the Card during the Offer Period will be considered for this Offer.
  10. The maximum discount per MC Card and per Amazon.ae customer account across the Amazon.ae website and/or app is AED 50 for the MC Offer. The maximum discount per ENBD Card and per EIB Card and per Amazon.ae customer account across the Amazon.ae website and/or app is AED 75 for the ENBD Offer and EIB Offer respectively.
  11. These Offers are only valid on products sold by Amazon or its third-party sellers on Amazon.ae ("Eligible Products"). Amazon Gift Cards, Amazon Global Store products shipped from and sold by Amazon US and Amazon UK, Amazon Home Services, Baby Food, and/or Helpbit are excluded from this Offer.
  12. Cardholders are not bound in any way to participate in this Offer.
  13. Minimum transaction amount of AED 100 per transaction is required to participate in each Offer.
  14. Each Cardholder may avail the discount on multiple transactions, provided that the maximum discount across all transactions does not exceed AED50 for the MC Offer or AED75 for the ENBD Offer and EIB Offer.
  15. The Offers are not applicable to payments made by customers using the cash on delivery payment method.
  16. Save for any Amazon offers or promotions that may be availed concurrently, the Offers cannot be used in combination with any other offer or promotion.
  17. If an order is cancelled or a refund request issued, only the net amount paid by the Cardholder will be refunded. No refund will be issued in respect of the discount.
  18. Under no circumstance will the benefit being offered under either of the Offers be settled with cash in lieu by Amazon.
  19. Amazon may disqualify any Cardholder from participating in the Offer(s) if the Cardholder is deemed to be engaged in any fraudulent activity in connection with the Offer(s).
  20. Amazon reserves the right at any time to amend, add, remove and/or modify (in whole or part) any of the terms and conditions of these Offer Terms. Amazon can replace the Offer(s) by another offer, whether similar to the Offer(s) or not, or to withdraw them altogether. Amazon's decision in this regard shall be final.
  21. Nothing in these Offer Terms amounts to a commitment by Amazon to conduct further, similar or other offers.
  22. Any Cardholder participating in the Offer(s) will be deemed to have accepted these Offer Terms.