About A-to-z Guarantee

The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a marketplace seller. Our guarantee covers both the timely delivery and the condition of your items. If either are unsatisfactory, you can report the problem to us and our team will determine if you are eligible for a refund. If you need help with an item sold by Amazon Global Store, contact us.

You may be eligible to request a refund under the A-to-z Guarantee if any of the following apply:

  1. You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner.
  2. You received an order that is different than expected and have requested a return with the seller.
  3. You returned your item with a trackable shipping method and the seller has not issued you a refund.

Note: We may require you to first contact the seller and either wait for a response or for 48 hours before you are eligible to request a refund. To check your eligibility, go to Request an A-to-z Guarantee Refund.

Note: You have up to 90 days after the maximum estimated delivery date to request a refund under the A-to-z Guarantee.

Note: The A-to-z Guarantee does not cover digital items, payments for services or stored value instruments. Additionally, if you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the A-to-z Guarantee.

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