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About Identifying Whether an E-mail or Webpage is from Amazon

If you receive a suspicious (sometimes called phishing) correspondence, here are some tips to determine if it's an email or webpage from Amazon.ae

If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.ae. Please send the email as an attachment to stop-spoofing@amazon.com. If you are reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@amazon.com.

Important:

Don't open any attachments or click any links from suspicious emails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.

Amazon will never send you an unsolicited email that asks you to provide sensitive personal information like your national ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email please report it immediately.

Suspicious emails or webpages not from Amazon.ae often contain:

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation

    Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon.

  • Requests for your Amazon.ae username and/or password, or other personal information.
  • Requests to update payment information.

    Note: Go to Your Account and click Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

  • Links to websites that look like Amazon.ae, but aren't Amazon.
  • Attachments or prompts to install software on your computer.
  • Typos or grammatical errors.
  • Forged email addresses to make it look like the email is coming from Amazon.ae

    Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than @amazon.ae, then it's a fraudulent email.

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