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About Refunds

Your refund and how your refund is issued may differ based on the condition of the item, how long you have had the item and how the item was purchased.

Where's My Refund?

You can check the payment method that was refunded and the status of your refund in Your Orders.

If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

If your refund does show as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.

Note: After the courier has received your item, it can take up to 1 week for us to receive and process your return.

How Refunds Are Issued

When returning an item you can choose your preferred refund method in the Online Returns Center.

After the courier has received your item, it can take up to 1 week for us to receive and process your return. Once the return is processed it may take additional few days for the refund to show up depending on the payment method you choose.

To see how long it takes for you to receive your refund, please see the table below.

Payment Method Refund Method Refund Time (Once Refund Is Processed)
Credit Card/Debit Card Credit Card/Debit Card  3-5 business days
Credit Card Gift Card 1 business day
Cash on Delivery Bank Account 3-5 business days
Cash on Delivery Gift Card 1 business day

Refund Without Return

Amazon may determine that a refund can be issued without requiring a return. If you are not required to send your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

Partial Refunds or Restocking Fees

If You Return You'll Receive
Items in original condition past the return window* 80% of the item's price
CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) 50% of the item's price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon or seller error Up to 50% of the item's price
Open software or video games for reasons not due to an Amazon or seller error 0% of the item's price

*For most items the return window is 15 days from delivery date. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.

Note: Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.

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