Browse through these frequently asked questions to learn more about managing your Souq.com account balance, payments and addresses on Amazon.ae.
1. Can I use the same email address and password that I used on Souq.com to log in to Amazon.ae?
You can continue to use the same login information to sign into your account on Amazon.ae. If you have an existing account on Amazon with the same email address associated with your Souq.com account, please use your Amazon password and not your Souq.com password to sign in.
2. How can I contact Customer Service when I am not able to log in?
Please click on Account & Login Issues to contact our Customer Service team.
3. How can I manage the account balance I had on my Souq.com account?
You can either withdraw your Souq.com account balance to a local UAE bank account of your choice directly on Amazon.ae or transfer it to your Amazon Gift Card balance.
To transfer the account balance to your Amazon Gift Card balance:
The Gift Card balance can be used to place new orders on Amazon.ae. The amount is non-withdrawable and non-transferrable.
Note: If you do not withdraw your account balance before July 30, 2019, the amount will be automatically converted into Amazon Gift Card balance.
4. Can I place an order on Amazon.ae using my Souq.com account balance?
Your Souq.com account balance cannot be used to place orders on Amazon.ae. You can withdraw your account balance to a local UAE account of your choice directly on Amazon.ae. Please click here to withdraw your account balance. If you are not able to access your account balance on Amazon.ae, you can withdraw this on Souq.com instead by clicking here.
Please click here to learn more about the Payment Methods accepted on Amazon.ae.
5. Can I access my Souq.com orders, payment Methods and addresses in the Amazon.ae account?
Yes. You can access your Souq.com orders by visiting Your Account and selecting Your Orders. For your convenience, any payment methods and addresses used by you on Souq.com in the last year have automatically been associated with your Amazon.ae account. Please visit Your Account page to learn more.
If your details have not been automatically transferred, you can enter your payment and address information on the Your Account page. You can also enter this information when checking out.
6. Can I still use the Souq.com App to shop in Saudi Arabia and Egypt?
Yes, you can continue to use the Souq.com App to browse and shop for items in Saudi Arabia and Egypt.
7. Why am I redirected to the web browser when I change the country from India to UAE in my Amazon App?
If you have downloaded the Amazon app on your Android device and your Google Play Store country is set to India, you have the India specific version of the Amazon app. If you change your shopping country to UAE from this App, you will be re-directed to mobile browser experience. If you want to download the Amazon app for UAE, you will need to change your Google Play Store country to UAE and delete the India Amazon app.
8. I saved items on 'My Wish List' on Souq.com. Will it be available on Amazon.ae?
The items saved in My Wish List on Souq.com will not be available on Amazon.ae. You can create a new Wish List on Amazon.ae, please click here to learn more about Wish List.
9. How private and secure is my information?
To keep your information secure:
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.