Frequently Asked Questions

Browse through these frequently asked questions to learn more about managing your Helpbit wallet balance, payments, addresses, and service requests on Account

1. I used the same email address for and account. Which account should I use to log in to

You can use your login information to sign in to If you have an existing account on Amazon with the same email address associated with your account, please use your Amazon password to sign in.

If you only had a Helpbit account, please create a new account on by clicking here .

2. I registered my account using Facebook/ Twitter /Google / username. I cannot find that option anymore. Do I need to create an account?

Yes, you will need to create a new account on to place an Amazon Home Service order. You can create a new account by clicking here .

3. How can I use my Helpbit wallet balance?

Your wallet balance will be transferred to your Gift Card balance. The Gift Card balance can be used to place new orders on The amount is non-withdrawable and non-transferrable. To view your Gift Card balance, click here .

Your gift card balance will be automatically applied to your next eligible order. If you want to use your Gift Card balance for another occasion, you can choose to pay by credit/debit card.

If you only had a Helpbit account, please create a new account on by clicking here.

4. Can I access my payment methods and addresses in the account?

No, your saved addresses and credit cards in will not be available in your Account. You can add your payment and address information on the Your Account page on

5. Can I use my account to book an Amazon Home Service?

Yes, you can login to your account and book an Amazon Home Service .

6. Can I still book services on the website or through the app?

No, you have to login to your account and book an Amazon Home Service. Orders

1. Can I view my previous and non-completed service bookings made on

Yes, you can view the existing orders in your account. However, you will have to book new services, update your address and payment details through

2. Can I submit a Happiness Guarantee Claim for a service I purchased on Helpbit?

No, you will be able to submit a Happiness Guarantee Claim only for eligible Amazon Home Service orders.

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