Amazon Global and Amazon Global Store offer customers customs duties, taxes and fees ("Import Fees") estimation during checkout and customs clearance on the recipient's behalf for certain eligible countries and regions.
When you order products from Amazon Global for shipment to countries or regions outside of the UAE or from Amazon Global Store for shipment to the UAE mainland, an estimate of the Import Fees will be levied on those items in your order. With your authorization, these funds are used by the carrier or another agent to pay the Import Fees on your behalf (or the recipient's behalf) to the appropriate authorities of the destination country ("Import Fees Deposit"). The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.
The Import Fees Deposit will vary depending on the selected shipping method. The Import Fees Deposit is an estimation of the taxes and duties that may apply and isn't an actual calculation. Customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of import into the destination country. The duty or tax rate is often determined by the classification of a good, which varies by country and region.
Orders equal to or over 1000 AED will have duty applied, and the duty is based on the classification of good and CIF (Cost, Insurance, and Freight) value, and varies by country and region. In addition to duty, Import VAT is generally levied on all orders shipped from outside UAE. The rate of VAT that applies to most supplies of goods in UAE is 5% (irrespective of the value of the goods).
Duties and taxes are calculated according to the shipping destination's customs regulations. Typically, this calculation is based on the product price and shipping, before any promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods. For more information, go to About Customs, Duties & Taxes.
If the actual Import Fees exceed the Import Fees Deposit we estimated, we will not charge additional fees. For items sold by Amazon Marketplace sellers, please check the seller's policies.
If the actual Import Fees are less than the Import Fees Deposit we estimated, you'll automatically be refunded the difference to the payment method you used for the order, or to your Gift Card Balance for orders paid for using cash on delivery. You'll receive a notification e-mail confirming the amount of the refund. For products sold by Amazon, the refunds will be processed as and when we receive carrier invoices confirming the actual Import Fees. For items sold by Amazon Marketplace sellers, please check the seller's policies.
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