Our phone lines are open from 9:00am to 12 midnight GST. Find answers to how orders and deliveries are affected here. Many of your inquiries can be self-served through our Help resources. You can track your orders and deliveries, return a product, and manage your Prime account.

Hello. What can we help you with?


Your Orders
  • Track packages
  • Edit or cancel orders
Returns & Refunds
  • Return or exchange items
  • Print return mailing labels
Souq Orders
  • Edit or cancel orders
  • Withdraw Souq account balance
Account Settings
  • Change email or password
  • Update login information
Payment Settings
  • Add or edit payment methods
Manage Prime
  • View your benefits
  • Membership details
COVID-19 and Amazon
  • FAQs about the impact on ordering

Find more solutions


Help

Recommended Topics

How can we help you?

Amazon Prime

Amazon Prime

Amazon Home Services

Amazon Home services

Managing Souq.com Orders

Managing Souq.com Orders

Shipping & Delivery

Shipping & Delivery

Managing Your Account

Managing Your Account

Payments, Pricing & Promotions

Payments, Pricing & Promotions

Returns & Refunds

Returns & Refunds

Amazon Devices

Amazon Devices

Digital Services & Content

Digital Services & Content

Ordering

Ordering

Gift Cards & Other Topics

Gift Cards & Other Topics

Need more Help?

Need more Help?