Payment Issues

Payments made on Amazon could sometimes fail or remain in a pending stage.

To revise your failed payment for an order, within 60 minutes, go to

Payments could fail due to the following reasons:

  • You accidentally entered incorrect credit/debit card details like name on the card, card number, CVV, and expiry date.
  • The card details you provided are no longer valid or need to be updated.
  • Your bank is going through an outage.
  • You accidentally closed/refreshed the page or pressed backspace while the transaction was being processed by your bank.
  • The connection between Amazon and your Bank failed due to some technical issues and the transaction could not be completed.
  • Your card may be blocked for online transactions.

In any of the above cases, you will have the option to Revise Payment in Your Account. In any of these cases, we'll send you an email to notify you of the payment failure.

Note: If your payment is still processing, you will see a "We haven't received payment confirmation from your bank or credit card yet". In such cases, do not attempt paying a second time unless you're sure that your payment failed.

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