About Multiple Charges for the Same Order

Orders may be split into multiple deliveries or even multiple orders. However, the total amount charged should add up to the amount displayed when the order was placed.

Items from a single order may be sent as more than one delivery for several reasons. The most common are:

  • One or more of the items was sold and dispatched by a marketplace seller.
  • We dispatched the items from different Fulfilment Centres.
  • The items had different availabilities and you selected the option I want my items faster. Dispatch them as soon as they become available at checkout.

The order summary in Your Account will show the amount charged for each delivery, as well as the total charged per order.

If you see a duplicate charge for the same order on your statement, contact your Bank.

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