Find a Missing Package That Shows As Delivered

Most shipments arrive on time. Occasionally though, the tracking may show as delivered when you don't have your shipment.

If the tracking for your shipment shows it as delivered but you haven't received it, you should:

  • Check if your family members, house mates, neighbors, building security or co-workers have accepted the package on your behalf. You can view the delivery notification from your message center.
  • Wait until the end of the day (10 pm) - In some rare scenarios, the delivery agent might accidentally scan your package as delivered, while it is still in transit.
  • If you received only a part of your order, it is possible that the other items are dispatched separately. Go to Your Orders to confirm the same

Note: Some couriers may deliver until 10 pm.

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