About Billing and Shipping Addresses

A complete billing and shipping address is key for smooth order deliveries. Please update the required information while adding the address in your account.

Here are a few tips to keep in mind:

  • Your billing address must match the address that appears on your credit card or bank statement. Be sure to check your statement for accuracy.

  • Enter information in the appropriate fields. Provide the correct information in the below fields:
    • Country - Make sure that the country is showing as United Arab Emirates.
    • Full Name
    • Mobile Number - This should be a valid mobile number without any prefixes (+971 or 0), spaces and dashes. This number will be used to assist with scheduling delivery.
    • Street Address - Enter the complete street address.
    • Building name/no., floor, apartment, or villa no.
    • City - Select your city from the pre-defined list.
    • Area - Select your area from the pre-defined list.
    • Nearest Landmark - A landmark helps us in locating your address. Please specify a well-known place near your address like a Mall, Hotel, Gas Station, etc.
  • Avoid using accent marks or non-English characters. Our systems can't process Arabic characters at the moment, by entering these into any of the address fields may delay delivery of your orders.

  • Do not enter shipping or delivery instructions in any of the address fields. You can use the Select Address Type option and choose either Home or Office. The address types are used to plan your delivery. However, shipments can sometimes arrive early or later than planned.
    • For office/commercial addresses, we make our best effort to deliver on weekdays, between 9.00 a.m. and 6.00 p.m.
    • For home addresses, we make our best effort to deliver on all days except Friday, between 7.00 a.m. and 9.00 p.m. Friday promises are available for home addresses in select cities.

To learn about managing your address, visit Add & Manage Addresses

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