Last updated: June 30, 2020
Welcome to the Amazon Global Store. The Amazon Global Store makes products offered on Amazon.com available on Amazon.ae (“International Products”). You can find them by looking for products that are designated as “International Products” and are sold by Amazon Export Sales LLC, a U.S. company (“Amazon US” or “we” or “us”). These conditions of sale (“Conditions of Sale”) govern Amazon US’s sale of International Products to you. Amazon.ae website and related apps and services are provided by Souq.com FZ-LLC and its affiliates (“Amazon”) and your use is governed by the Conditions of Use and Sale. Amazon helps facilitate transactions by third party sellers like Amazon US, but is not the seller of the International Products.
International Products are marketed, distributed, and sold in the U.S. but made available to you through Amazon.ae. Consequently, some International Products may not be designed to the same specifications as products in the United Arab Emirates (“UAE”) and may differ from versions sold in the UAE, including in their fit, default settings, age ratings, and language. Foreign versions of certain products, such as software and DVDs, may be region-locked against use in the UAE. Manufacturer warranties may not apply in the UAE and manufacturer service options may not be available in the UAE. You are responsible for reviewing available product information to ensure that the International Product you are purchasing meets your needs and expectations.
When purchasing International Products, you acknowledge that the sale occurs outside of the UAE and that you are importing the products for your personal use, which will be reflected on customs documentation. You will be listed as the importer of record for customs purposes. You are also responsible for paying any taxes, customs duties, and fees levied by the UAE customs and tax authorities (“Import Tax and Fees”) which are triggered by the importation of International Products into the UAE. We will estimate an “Import Fees Deposit” which is an estimate of the Import Tax and Fees that will be levied on the items in your order and will be collected at checkout.
If the actual Import Tax and Fees are less than the Import Fees Deposit, you will automatically be refunded the difference. You will receive a notification e-mail confirming the amount of the refund. You will receive your refund as and when we receive carrier invoices confirming the actual Import Tax and Fees. If the actual Import Tax and Fees are more than the Import Fees Deposit, you will not be charged any additional amount.
You authorize Amazon US to designate a carrier (“Designated Carrier”) to act as your agent with respect to the International Products and the relevant customs and tax authorities, to carry out the customs clearance for the merchandise, process and pay the applicable Import Tax and Fees, and provide any other information pertaining to you or your order to any governmental authority in the UAE or abroad, as may be requested. The Import Fees Deposit will be used, on your behalf, to reimburse the Designated Carrier for the Import Tax and Fees that they have paid on your behalf to the appropriate authorities. To obtain details regarding the actual Import Tax and Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.
Imports are subject to opening and inspection by customs and/or postal authorities. We may provide certain order, shipment, and product information, such as product names or titles, to our international carriers or agents, and such information may be communicated by the carriers or agents to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws. Customs authorities require the value of the gift item to be stated directly on the package. Because of this, even if the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form.
With respect to products sold by Amazon US, your order is an offer to us for you to buy the product(s) in your order. When you place an order to purchase the International Product(s) from us, you will be sent a message or an email confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is acknowledgement that we have received your order, and does not confirm our acceptance of your offer to buy the International Product(s) ordered. We only accept your offer, and conclude the contract of sale for an International Product ordered by you, when we dispatch the product(s) to you and send e-mail or a message confirming that we’ve dispatched the product to you (the “Dispatch Confirmation”). We reserve the right to cancel orders in our sole discretion. If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the International Product(s) specified in that Dispatch Confirmation. Your contract of sale is with Amazon US.
Please note that we sell International Products only in quantities which correspond to personal use and may refuse orders for quantities that we determine are for commercial purposes. This applies both to the number of International Products ordered within a single order and the placing of several orders for the same or similar International Products. You are responsible for adhering to local regulations governing limitations on purchases for personal import.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we have made a mistake and an International Product’s correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the International Product at the correct price or cancel your order. We may be required to cancel or limit orders from time to time where there has been a genuine price error.
All purchases of International Products are made pursuant to a shipment contract. This means that the risk of loss and title for International Products pass to you upon our delivery to the carrier outside the UAE.
Unless expressly indicated otherwise, Amazon US is not the manufacturer of the International Products. While we work to ensure that product information and translations of that product information for International Products is correct, International Products and any product packaging and materials may be different from that displayed on the website. All information about International Products on the website is provided for informational purposes only and Amazon US does not warrant that information for International Products or the Arabic translation of that information, which may be automated, is accurate, complete, reliable, current, or error-free. To the extent permitted by law, our sole liability in the event of any incorrect product information will be to accept a return of the International Product in accordance with our returns policy. We recommend that you do not rely solely on the information presented on the website. Please always read labels, warnings and directions provided with the International Product before use.
Amazon US accepts no liability for inaccuracies or misstatements about International Products by manufacturers or other third parties.
In the event of any safety concerns or for any other information about an International Product, please carefully read the information provided with the International Product, contact the manufacturer, or report the concern to us.
Please see our Amazon Global Store Return & Refund Policy.
Amazon US does not take title to returned items until the item arrives at the Amazon US fulfillment center or such other location as we may specify. At its discretion, Amazon US may elect to issue a refund without requiring a return. In this situation, Amazon US does not take title to the refunded item.
You agree to resolve any claim or dispute relating in any way to your purchase, import or use of an International Product or services sold or distributed by Amazon US by binding arbitration, rather than in court, except that you may assert claims in U.S. small claims court if your claims qualify. The U.S. Federal Arbitration Act and U.S. federal arbitration law apply to these Conditions of Sale and any dispute of any sort that might arise between you and Amazon US.
There is no judge or jury in arbitration and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of these Conditions of Sale as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Service Company, 251 Little Falls Drive, Wilmington, DE 19808-1674, U.S. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling +1-212-716-5800. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than USD 10,000 unless the arbitrator determines the claims are frivolous. Likewise, Amazon US will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the country where you live or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
You agree that the U.S. Federal Arbitration Act, applicable U.S. federal law, and the laws of the state of Washington, U.S., without regard to principles of conflict of laws, will govern these Conditions of Sale and any dispute of any sort that might arise between you and Amazon US.
TO THE EXTENT PERMITTED BY LAW, AMAZON US: (i) DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; AND (ii) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. Unless otherwise stated in writing, our liability to you for any loss arising from or relating to the offer or sale of any product by us on the website is limited to a refund of the relevant amount paid for the product (including applicable shipping fees).
Amazon US reserves the right to make changes to its terms, conditions, and policies, including these Conditions of Sale at any time by posting the changes on our website. You will be subject to the terms, conditions, policies, and Conditions of Sale in force at the time that you purchase International Products.
If any of these Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale
The Arabic version of these Conditions of Sale was translated from English. The English language version is the definitive version. In case of inconsistency or ambiguity between the Arabic text and the English text, the English text will prevail.
Address for service of notices for Amazon Export Sales LLC:
410 Terry Avenue N
Seattle, WA 98109
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