Missing Tracking Information

Sometimes, tracking information isn't available.

Here are some reasons why tracking information may not be available:

  • The first shipment scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
  • The first package scan may not be until delivery.
  • A delay in the updates to the tracking database.
  • Marketplace Sellers don't always provide us with tracking information for their orders.

Note: If the estimated delivery date for your shipment has passed and your tracking information hasn't changed, please allow an additional day or two for the shipment to be delivered. Usually packages arrive on or shortly after the estimated delivery date.

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