Ordering from a Marketplace Seller

Marketplace sellers are independent sellers who offer a variety of products and goods.

The steps to place an order with a Marketplace seller are the same as placing any other order at Amazon.ae. We'll send your payment to the seller but will never share your payment information.

Only send payment to a seller through Amazon. Regard any request to make a payment outside of Amazon (e.g., Moneygram, Western Union, bank transfer) as fraudulent and contact us to report the seller.

Marketplace sellers handle customer service for orders that they ship.

As we're not directly involved in the completion of sales arranged with Marketplace sellers, you'll need to contact the seller directly for the following issues:

  • To ask about an item they have for sale at Amazon.ae.
  • To find out when your order will be shipped and delivered.
  • If your order doesn't arrive by the estimated delivery date.
  • If an item you received arrived damaged or becomes defective within 15 days.
  • If the item you received isn't the same as the item listing.

If there's a dispute between you and a Marketplace seller, you may be able to file an A-to-z Guarantee claim. For more information, go to A-to-z Guarantee.

Note: Sellers try to ensure that stock is available for delivery. Sometimes, however, a listed item will no longer be available by the time you place an order. We require sellers to keep these stock issues to a minimum.

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