Deliveries from Amazon Logistics

Amazon Logistics is Amazon's delivery service. Orders shipped by Amazon Logistics will show as 'Delivery by Amazon'.


On-Road Incident Emergency Hotline

Safety is Amazon's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency involving Amazon Logistics drivers. If you witness or experience a serious on-road incident involving a delivery driver, please

  1. Secure your own safety.
  2. Call 999 if police or emergency medical services are needed.
  3. Report the incident to Amazon by calling +9718000320685 to receive 24/7 immediate assistance.

Tracking Your Order

You can track your Amazon Logistics order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.

Delivery Information

If no one is at the address when delivery is attempted, we will contact you on your registered mobile number or send an email to the email address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.

Missing packages

You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. You can visit Find a Missing Package That Shows As Delivered for more information.

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