By Customer Obsessed
Jul 24, 2020
Mattress Cleaning - 1 Mattress - Queen Size -
I scheduled at 11-2 PM. Service provider (SP) called at 10:18 AM that he will arrive 11:30 AM. Then arrived at 11:45 AM. As per scope, Whats included: removal of stains & odors through wet vacuuming. But as per SP, the stains will not be removed. Site said service dur is 2 hrs, reminder said 3 hrs, actual service is less than hr. Matt is still drying. Lets see if odor is removed. SP is friendly.