Amazon calculates a product's star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
Good product that does what it says it does. There are a few inconveniences that make me not give it 5 stars though. Cable is quite short so you have to plug and unplug all the time, water container is pretty small and there are no attachments for carpets, curtains etc. included. All in all decent budget option but if you have money to spare Vileda Steam Mop is miles ahead.
Dont know if it was a returned item or not but the packaging didn’t seem good, i mean i had 70% doubt that it was used before based on the package and how the water bottle looked like but the delivery guy insisted that it was brand new, used it only once since i hot it as i found it useless too