Top critical review
Received IPhone Xs instead of Xs Max - wrong oroduct from amazon.ae ...again
August 6, 2019
I bought an Iphone xs Max and selected Amazon as they buyer and the fulfiller (though the order confirmation and all subsequent records showed "Q Technology" as the seller for some reason) . Instead of the iphone Xs Max but received an Iphone Xs though the box had a label sticker as Iphone Xs Max! . Once I opened it however , I was shocked to discover that it was only an Xs. I immediately called to return and request a refund . I was promised to get a refund within 2 days .It was picked up on Jul 15 and I have finally received the refund despite several calls to follow up and was promised it would only take Few days. I was lucky to have opened the box as this was a gift for my wife and I was going to wrap it.
I had this same problem a couple of months back with a smaller value item. I have been a customer of Amazon.com for a few years and made many purchases that I was very pleased with and never faced such a problem. I had also made purchases with souk.com with no issues.
Making such a mistake once may be an accidental error, but making the same mistake twice in a row on my first purchases with amazon.ae begs a lot of questions on reliability and competence. I can not afford wasting so much time on each purchase even though amazon.ae did live up to its commitment of sending the refund.