Top critical review
A great vacuum but beware...
October 27, 2019
I bought the device end of August. From day one the device did an amazing job, the washable filter, the app the functionality makes life very easy.
My first issue was it was getting stuck on my black and white carpet as the falling sensors thought the black areas were deep areas. After I contacted roborock they said to stick white tape over the sensors as you could not turn them off. After I did, it worked fine.
2 months on, the carpet function stopped working and all of a sudden the device is now useless as the laser sensor on the top has stopped working. I contacted Roborock again, initially they said not to worry as I had a year warranty, the second email said I should buy a new laser sensor from Ali Express (which they would reimburse, how I don’t know) and a video how to fix it myself...
I’m going to be honest and say I loved this product but I sadly have only had 2 sweet months of the device and the last email from them has just shown that buying a cheaper product sometimes turns out to be more expensive. I will never buy their products again.