Amazon calculates a product's star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
2.0 out of 5 starsMajor software issue / failure after 2 weeks
March 13, 2020
Unfortunately after using and loving this phone for 2 weeks it has failed ! The Samsung agent says its a factory issue, but all apps and phone icons moving by themselves all over the place. Not sure if this is just a 1 off but the phone is not usable anymore.
Hopefully the replacement will not have the same issue nor anybody else faces this problem !